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1年经验 -
本科 -
招1人 -
11-09 发布
- 五险一金
- 补充医疗保险
- 交通补贴
- 餐饮补贴
- 专业培训
- 年终奖金
职位描述
职位描述： Department 部门Clinical Development & Medical AffairsBasic Purpose of the Position 职位基本目标To provide customer oriented medical information service on products and target therapeutic areas, to both external & internal customers, within company policies and local regulations, to enhance Boehringer-Ingelheim’s image in the scientific community.Accountabilities 工作职责Routine hotline management：Classify the categories of inquiries from internal & external customers and response appropriately or escalate to relevant internal experts if needed, record accordingly. Report AE or product complaints to relevant dept. in comply with corporate SOPs and local regulation.Maintain and update Hotline FAQ documents:Identify new FAQs or continue to update FAQs based on incoming inquiries, prepare scientific, accurate and latest answers, get review and approval of FAQs from medical dept.Medical information mailbox management:Make sure all the corresponding cases transferred to vendor, quality check on its literature service. Handle with CHC enquiries and full-article search from external & internal customers. Maintain all the enquiry records and implement quarterly vendor payment.Optimize medical hotline operation procedure and deliver medical intelligence service under the guidance of supervisor, including but not limited to improvement on cross-function cooperation, deliver of enquiry analysis report.Related Performance Indicators 相关业绩指标Finish customers’ inquiries within 2 working days.Transfer AE case report in 24hrs and Complaint report in comply with corporate SOPs and local regulation.No missed calls or non-checked messagesUpdate FAQ documents regularly, i.e. quarterly.Prepare new product FAQs 2 months before launch.Confirm the literature requests transferred to vendor within 1 working day.Daily check with the outcome & timeline on vendor’s response and document if needed.Response to CHC enquiries and full articles requests within 10 working days.Regular enquiry analysis report for new products.Required Education 所需教育背景Bachelor/Master in Medicine or PharmacyRequired Experience 所需工作经验/背景Working experience in multinational pharmaceutical industry for 1-2 years, medical department preferred.Good customer services skills in a customer-focused environment, like communication skills, including listening and questioning skills.Good English reading and writing skills.Good knowledge of computer software, especially in Microsoft Office and Internet. 职能类别： 临床数据分析员 医药技术研发人员 关键字： medical 年终双薪 带薪年假 五险一金 补充医疗保险
联系方式
南京西路288号创兴金融中心
公司信息
ICON Clinical Research-- a top global CRO company. For more details, please kindly see our website - http://www.iconplc.com/
