静安嘉里中心-500强外资医药公司-Medical Consultant招聘_北京外企德科人力资源服务上海有限公司最新招聘信息-猎才医药网

职位描述

职位描述： KEY ACCOUNTABILITIES:?Entertain remote scientific communication with HCPs？Participate in Sanofi China sponsored regional events on given occasions, communicating medical information,？Contact / connect with doctors through remote detailing platform, phone, SMS, email, WeChat… Multi-channel approach to maximize the number of connections with HCPs？Entertain quality discussions with the contacted doctors on medical-related general knowledge (Sanofi product, therapeutic area, disease state; trainings)？Answer questions, identify and overcome objections？Follow up on contacts,？Develop by these means excellent relationships with the doctors in the responsible territory.?Work closely with BU on the field？Receive and follow-up on field force medical related requests for customer,？Obtain customer information, preferences, needs,？Share with field team to increase respective customer knowledge,？Complete records of interactions.?Work in full compliance with company policies and guidelines, including but not limited to Sanofi Code of Conduct, Good Promotional Practice Guidelines. Ensure all product-related information is in-label information.JOB-HOLDER ENTRY REQUIREMENTS:Education:Medical background (pharmacist or doctor degree)Experience & knowledge:？At least 2-4y clinical practice, or？Life science industry experience in marketing, medical, or sales,？Previous experience in a customer support role/ Knowledge of customer service practices and principles？Experience in digital or phoning experience environment is a plus.？Proficient in relevant computer applicationsCore competencies:Remote Detailing？To provide services to customers as they move among communications channels — including social media and community forums？To deliver, push the appropriate business service, content to determine the next best action, information or process with which to engage the customers.”？To understand the customer journey including digital journey to help focus on operational efficiency and service strategies.？Seize customers opportunities when they arise /Build sustainable relationships and engage customersHCPs interaction？Strong communication skills and be able to identify and resolve problems/ Ability to handle stressful situation appropriately？Strong phone and verbal communication skills with active listening/ Customer focus and adaptability to different personality types？Obtain client information by telephone calls; interviewing clients; verifying information.？Document all calls informations according to standard operating procedures – Recognize, document, and alert the management team of trends in customer calls – Follow up customer calls where necessary dentifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives？Managing large amounts of inbound and outbound calls in a timely mannerSkills？Digital appetence , knowledge？Computer / digital savvy/ be familiar with common word-processing and spreadsheet programs,？Maintain and update database by entering customers information./Keep records of conversations in our call center database in a comprehensible way/ Familiarity with CRM systems and practices？Following communication “scripts” when handling different topics？Meet personal/team qualitative and quantitative targetBehaviour？Persuasive, tenacious, positive, energetic,？Good team spirit, /Open, curious, willing to go outside and meet external world / customers. 职能类别：医药学术推广临床协调员

公司信息

北京外企德科人力资源服务上海有限公司（简称 FESCO Adecco 外企德科）是中国人力资源服务行业最具竞争力和品牌价值的FESCO与全球人力资源服务行业领航者Adecco成立的一家中外合资人力资源服务企业，为企业及个人提供业务外包、人事服务、招聘猎头和员工福利等相关人力资源解决方案。成立于1979年，FESCO拥有悠久的人力资源专业化服务历史、丰富的市场经验以及完备的服务资质，是中国人力资源服务行业的领跑者，Adecco则是全球人力资源行业的巨头，服务网络遍布全球60多个国家和地区。FESCO Adecco成立后，双方通过优势互补，整合了客户资源，依托全球化的资源和服务平台，融合本土网络优势，扩大了业务范围，为客户提供全方位的业务流程外包（BPO）、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。合资后的FESCO Adecco飞速发展，并且在浙江、重庆、深圳、苏州设立了分支机构。目前，FESCO Adecco在中国每天服务达100万名员工，服务客户近12,000家。 FESCO Adecco致力于成为最专业的人力资源全面解决方案提供商，成为客户最值得信赖的人力资源合作伙伴。为客户打开通向国际市场及创新型人力资源服务模式的大门，推动中国乃至全球的人力资源外包产业的健康发展。

周边城市招聘：上海浙江安徽广东山东河北重庆北京江苏湖南

企业入驻日期： 2017-11-09

上海相关职位

职位描述

联系方式

公司信息