LSS/应用技术支持专员 上海

月薪：

该公司所有职位
  • 无工作经验
  • 大专
  • 招1人
  • 12-06 发布
  • 五险一金
  • 补充医疗保险
  • 补充公积金
  • 绩效奖金
  • 年终奖金
  • 专业培训
  • 定期体检

职位描述

职位描述： BASIC PURPOSE OF THIS POSITION:This will include providing high quality field service support to the customers for instrument installation, maintenance, repair, check-up and training to customers and assuring customer satisfaction in the area.ESSENTIAL DUTIES AND RESPONSIBILITIES:The incumbent will also be responsible for, but not limited to the following duties:To work with other CTS Representative as a proficient CTS teamTechnical support to dealer's engineersTo provide instrument installation, maintenance, modification, repair, checkup and training activities on the customer site, service workshop or exhibitionsTo sell service contract and other service products in the areaTo provide high quality service to Beckman Coulter users and achieve customer satisfaction and optimal service qualityTo provide supports to inter-company groups like attending seminar, user training, sales demo and exhibitionTo assist conducting training on his experience productsTo maintain his own tools, carried service parts and technical information in good conditionsTo fill-in and submit the field service reports, expense report, trip report and work report timelyAssist the supervisor to achieve the yearly targets of CTS DepartmentTo answer customer inquiriesThis description is a summary of principle responsibilities and is not intended to include all duties may be assigned.WORKING RELATIONSHIPS AND CONTACTS:External contacts for this position include dealers and vendors. Customers may include hospitals, laboratories, institutes, factories and universities.Internal contacts include US Technical Supports, Sales, Marketing, CAS and Finance, all CTS department staff members as well as other service support administrator staff in other offices of the company to gain information or to resolve problems.SUPERVISION RECEIVED AND GIVEN:The incumbent of this position is responsible for his/her own work. Only new work is reviewed before issue, all other work is handled independently, reporting status to managers/supervisor. Some work requires analysis and use of initiative and independent judgment, but most assignments are specific and well defined.ESSENTIAL QUALIFICATIONS:EDUCATION & SKILLS:College degree or above, major in Biomedical Engineering, Mechatronics, Medical Devices, Medical Electronics, Automation & Control or other relevant professionalsGood English skills in speaking, reading and writing, pass CET 4Familiar with computer hardware and common software such as Windows system, Microsoft OfficeWORKING EXPERIENCE:Minimum two years of related working experience.Being experienced in life science industry or medical device industry is preferredFUNCTION: This position responsible for application support for all pre-sale and post-sale in regional area.BASIC PURPOSE OF THIS POSITION:This position is responsible for application support for all pre-sale and post-sale in regional area. This will include provide high quality operating & application training to the customers after instrument installation; give prompt support to help the customers on instrument troubleshooting、maintenance.ESSENTIAL DUTIES AND RESPONSIBILITIES:The incumbent will also be responsible for, but not limiting to the following duties:To provide customer operator & application training after instrument installationTo work with sales team to achieve business target in the regional areaTo provide high quality technical support to Beckman Coulter users and achieve customer satisfactionTo provide product training for sales and dealersTo provide product & technical support in company business affairs such as seminar and exhibitionTo keep continuously communication with customers to know customer’s requirementTo assist sales and other LSS to do product promotionTo work with technical engineer to give lab solutions to customerTo give work report to Lab Solution Manager in timeThis description is a summary of principle responsibilities and is not intended to include all duties may be assigned.WORKING RELATIONSHIPS AND CONTACTS:External contacts for this position include hospital, laboratory, university.Internal contacts include all LS department staff members as well as other pre-sale and post-sale department staff in other offices of the company to gain information or to resolve problems.SUPERVISION RECEIVED AND GIVEN:The incumbent of this position is responsible for his/her own work. Only new work is reviewed before issue, all other work is handled independently, reporting status to managers/supervisor. Some work requires analysis and use of initiative and independent judgment, but most assignments are specific and well defined.ESSENTIAL QUALIFICATIONS:EDUCATION & SKILLS:Bachelor degree or above of related education background is preferredExcellent English skills in speaking, reading and writingWORKING EXPERIENCE:Two years working experience.Being experienced in the Diagnostics industry is preferred.FUNCTIONAL COMPETENCIES:This position also requires:Good attitude, well habit of work, positive & take responsibilityUses logical methodology in analysesPrioritizes assigned work assuring milestones are achievedKeeps management current via regular feedback and defers to others before taking action in non-routine mattersPrepares for technical or managerial advancement Seeks innovative ways to accomplish objectivesContinuously learns from experiences, particularly non-routine challengesSeeks feedback from others to improve skillsConcentrates on key objectives despite distractionsIdentifies and focuses on critical deliverables and high priority assignmentsUnderstands complex technical and non-technical documentationEffectively communicates with external contacts to ensure positive outcomesAcknowledges and addresses issues honestly and without judgmentLearns to analyze business processes and customer requirementsWorks reliably with team members to resolve problems and achieve goalsShows respect for all team membersBegins learning the company businesses and products and how own function impacts business resultsLearns customer business needs and takes action to meet those needsCommunicates regularly with customers to learn about their business challenges and requirements 职能类别： 其他 关键字： 应用技术支持

联系方式

长宁区福泉北路518号

公司信息

美国贝克曼库尔特公司是全球生命科学仪器、实验室系统及配套产品供应的领头羊。公司致力于实验室的工作流程向简单化和自动化方向发展，其业务覆盖了全自动实验室的解决方案、离心系统、血液分析以及快速诊断系统等诸多产品，著名的pH计和分光光度计就是由贝克曼库尔特公司创始人、美国国家发明家贝克曼博士于1935年和1941年发明的。 在过去的80年中，公司以不断向生物医学研究、药物开发和临床诊断领域的科学家和医务工作人员提供简单化、自动化和创新的解决方案为己任，从一个小小的酸度计的生产开始，发展到一个拥有几十种产品、服务遍布120多个国家、年销售额已超过37亿美元的跨国公司。公司在中国设有一个工厂、四个分公司和覆盖各个主要省份的销售和技术服务体系。 At Beckman Coulter, we are dedicated to advancing and optimizing the laboratory. For more than 80 years, we have been a trusted partner for laboratory professionals, helping to advance scientific research and patient care. We have a vital role: our focus on innovation, reliability and efficiency has led us to become the partner of choice for clinical, research and industrial customers around the globe. Diagnostics Beckman Coulter Diagnostics is devoted to helping healthcare professionals deliver better patient care – our instruments are found in hospitals and other critical care settings around the world. We produce information used by physicians to diagnose disease, make treatment decisions and monitor their patients. The combination of our scalable product portfolio with our automated and integrated data management systems allow healthcare professionals to achieve productivity in their organizations, which leads to better patient care. Life Sciences Beckman Coulter Life Sciences delivers innovative and trusted scientific solutions across the globe for laboratory customers in a wide variety of settings: universities, government, biotechnology and pharmaceutical companies, hospitals, and commercial laboratories. By innovating new processes and technologies, we’re challenging conventional wisdom to develop the best, most widely trusted laboratory solutions available in the market today. Together, both operating companies deliver innovative, reliable and efficient research and diagnostic solutions, advancing science and healthcare across the globe. Here's what you'll find: 1. We’re a growing company, and part of Danaher – a global leader in science and technology. 2. The Danaher Business System, the common operating system that shapes strategy, focuses execution, aligns our people, and creates tremendous value for customers. 3. Tools for your personal development and career development. 4. Comprehensive rewards. 5. A scientific/technical environment that is always looking for new ideas. 6. A global company, with opportunities to work with people across the country or around the world.

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