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无工作经验 -
招1人 -
12-26 发布
职位描述
Congenica (www.congenica.com) is a world leading developer of genome-based discovery anddiagnostic technologies, providing our Sapientia? clinical decision software platform to UKNHS Regional Genetics Services and clinical, research and commercial customers nationally andinternationally. We are also a clinical interpretation partner for the UK100K Genomes Projectworking with Genomics England.Congenica’s vision is to be the international leader in data solutions for diagnosing and treatinggenetic disease. Our ethos is to create the most patient benefit from the advances being made inhuman genetics, and ensuring the security and ethical use of patient data.Congenica’s main office is located at the Wellcome Genome Campus, with the Sanger Instituteand the EBI. Congenica is building a field organisation in China to allow the sale and support ofit's genomic diagnostic software product within China. Congenica already has business relationswith some major Chinese corporations but need to improve support of these organisations and beprepared to support customers in hospitals and other settings.Main Responsibilities? Work with the Commercial team to engage with customers and potential new clients,including identifying and qualification of requirements.? Follow documented workflows, SOPs and key processes to deliver world-class support.? Carry out core customer implementation activities including customer configuration, onboardingand training.? Capture feedback on product performance and customer satisfaction to facilitate thecontinuous improvement of Congenica products and services .? Provide first and second line support to customers and act as the primary point of contactfor customer support issues.? Maintain accurate records and documentation of all customer interactions and customerinformation in the CRM.? Assist with the development, production and publication of technical documentation andtraining materials, such as FAQs, technical notes, online tutorials and webinars, how toguides, manuals etc. to educate customers.? Build and maintain positive relationship with customers.? Travel to visit customers to provide onsite technical expertise, customer relationshipmanagement and/or training (up to 50%).? Support the Commercial team in seminars and activities such as conference booth cover,etc. 职能类别： 生物工程/生物制药
联系方式
生物医药产业园一期
公司信息
苏州生物纳米园位于苏州工业园区西南部，是苏州工业园区培育生物科技产业发展的主要创新基地，苏州工业园区是一个高科技园区和现代化、国际化、园林化的国际技术产业区。 苏州生物纳米园已聚集了340余家高科技研发企业，形成了新药创制、医疗器械（含体外诊断）、生物技术、纳米技术等产业集群，并成为近7000名高层次研发人才集聚、交流、合作的创新社区。冷泉港亚洲会议中心等项目更是使苏州生物纳米园成为全球生命科学领域的学术和产业交流中心。 苏州生物纳米园2007年7月成为“国家纳米技术国际创新园”核心区域；同年12月被江苏省科技厅认定为省级高新技术创业服务中心，成为省内第一个省级生物医药专业孵化器；2008年10月，被授予“中国服务外包示范基地——苏州工业园区生物医药服务外包示范园”称号；2009年，生物纳米园被授予国家“海外高层次人才创新创业基地”、江苏省生物医药产业园，2010年被评为“***科技企业孵化器”。
