Technical Account Specialist, TCS 上海

月薪： 0.8-1.7万/月

该公司所有职位
  • 3-4年经验
  • 本科
  • 招1人
  • 01-23 发布
  • 五险一金
  • 补充医疗保险
  • 员工旅游
  • 年终奖金
  • 定期体检
  • 通讯补贴
  • 绩效奖金

职位描述

Responsibilities:-Support West customers in technical matters relating to:-Drug-closure compatibility-Packaging recommendations-Component processing-Functionality-Product/packaging development-Extractable/leachables and other test requirements-Complementary systems, such as devices, safety administration systems, etc.-Other information as needed to help assure West products will meet requirements-Take a proactive role as technical interface between the customer and West’s functions:-Be an active part of the market segmented sales teams-Support development of commercial strategies for products / services and customers-Represent the Voice of Customer to the West organization-Update the Sales teams on technical issues/projects within customers:-Interface with customers and account managers to obtain the background information and customer’s technical requirements on projects-Advise on the status of and drive / follow up on technical aspects of internal and external customer-linked projects-Promote, present and actively participate in growing West business:-Prepare technical presentations-Conduct technical seminars / symposiums with customers-Educate customers on product applications-Share industry insights with customers-Participate in external thought leadership:-Write blogs and journal articles for publication-Attend and participate in tradeshows, conferences and seminars, with presentations to customers/industry as needed.-Act as a liaison between customers, Sales and West Analytical Laboratories.-Build expertise in key market knowledge areas over and above the internal trainings.-Provide specific technical training to West employees as assigned.-Provide inputs to define all customer and technical criteria needed for new product launches, new products and formula development or other development projects. This includes an understanding of requirements by market segment for all West products.-Contribute inputs to the Scientific Communications team in defining, writing and completing internal studies of West technologies for generating and supporting West Technical Reports, West Technical Bulletins and commercial literature.-Work with Scientific Insights Lab as needed on special customer projects.-Work closely with QA and Operations on change control and assist customers with technical aspects of change and FAQ as needed.-Work closely with all other members of Global Technical Customer Support team to assure open communication and a high level of effectiveness.Requirements:-Bachelor's Degree in a technical field (Chemistry/Biology/Engineering) or Master’s and 1-2 years of experience in related fields, e.g. pharmaceutical or medical device industry.-3-5 years of experience in technical support, analytical laboratory, research & development or engineering role.-Proactive, competitive, presentation, problem solving, communication, analytical, prioritization, detail oriented, technical, personal accountability.-With a moderate level of guidance, works well in a fast-paced environment.-Ability to comprehend technical information.-Experience in technical support, analytical laboratory, research & development, or engineering role.-Strong interpersonal skills; able to connect with others and manage relationships.-Ability to utilize sound judgment and manage multiple priorities with a sense of urgency.-Ability to identify internal and external client needs and make appropriate recommendations.-Possess the fluidity to balance multiple priorities.-Ability to work in a virtual environment in a global organization.- Excellent English language skills (written/oral).-Willingness to global travel.Location: Shanghai, China 职能类别： 医药技术研发人员

联系方式

凯旋北路1188号B座17G

公司信息

2009年，西氏在华建成第一座工厂，坐落于上海市青浦工业园区内（SQZ）。青浦工厂总占地面积为31590平方米（7.8英亩），其中厂房约占地13390平方米（大约144000平方英尺）。 目前工厂有200多名员工。西氏青浦工厂有着先进的注塑成型技术以及世界级的洁净生产环境。 这家工厂为静脉输液瓶生产TrimTec 和 InsoCap 密封装置。 这些密封装置可帮助医药公司以满足中国为提高健康医疗服务品质而设计的日渐严格的药物安全标准。 西氏还将这些密闭装置出口到亚洲、欧洲和南美市场。在德国的施托尔贝格，西氏也在从事TrimTec 和 InsoCap 密闭装置的生产。在亚太地区，西氏还在新加坡建有一座工厂，并在澳大利亚、中国、印度和新加坡设有销售办事处。

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