职位描述

Primary ResponsibilitiesPerformance and Data Quality Oversight?Define, generate and maintain high quality translation execution performance and productivity metrics including any relevant user interface and customer support providing expert input to respond directly or indirectly to business questions.oLiaise with business stakeholders to define, design and implement performance measures.oEnsure performance measures are supported by robust business rules and practices across the global organization.oServe as an expert resource for evaluation and action against assigned measures.oShare best practices with the broader business community.?Analyze metrics to get a clear understanding of current performance and trends and applies sound decision-making; monitoring adherence against established service level agreements or business practices, providing information, analyses, business insights, and recommendations.oOwnership of issue resolution through execution or oversight.CI Oversight:?Effectively contribute or lead implementation of continuous improvement, across relevant business lines and external providers.?Lead or support analysis of improvement programs and potential results.?May facilitate improvement teams.?Maintain performance metrics to measure program success.?Operate as Subject Matter Expert in assigned field with responsibility for training and mentoring fellow colleagues, sharing best practices with the broader business community and responding directly to business questions.?Proactive stewardship of selected key change efforts relating to Translations Management.Compliance and Conformance Oversight?Ensures the Translation and related Dossier execution procedural documentation adheres to internal standards and policies allowing the business to be inspection or audit ready.oDrive consistency in global processes across hubs wherever possible.oWork with peers and contributors to ensure deviations/regional exceptions are reasonable and documentation as necessary.oWork with peers and contributors to ensure business change is documented and communicated in adherence to internal standards.Technical Skill Requirements?Demonstrated ability to lead, influence and operate seamlessly across the organization ensuring timely and quality delivery of projects that meet evolving business needs, demonstrating attention to detail.?Demonstrated ability to understand and conduct data analytics, trending and result delivery, inclusive of issue resolutions.?Ability to communicate complex business information and analyses to a variety of audiences in both verbal and written format, across various cultures?Ability to meeting the expectations and requirements of key internal and external stakeholders, establishing and maintaining effective relationships, gaining trust and respect.?Ability to provide expert input to respond directly or indirectly to new business questions from key internal and external stakeholders.?Demonstrated business acumen; strong organizational management skills, the ability to manage multiple demands simultaneously; the ability to respond to tight timelines in a highly regulated environment?Proven ability to embrace new technologies and drive their implementation.?Demonstrated experience and proven success in project management.?Demonstrated experience and proven success in process design and development.?Proven experience to effectively handle multiple and diverse business support work assignments under pressure.?Proven experience delivering through others in a team environment?Ability to effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on.?Strong knowledge of the drug development process, regulatory affairs, and operations?In-depth understanding of systems and electronic technologies used to support submission and planning activities, as well as demonstrated experiences in process development and new technology implementation.?Knowledge of relevant business systems, processes, information and technical tools and skills to translate and present visualization of data into a format that can trigger action and business decisions?Understanding of systems such as but not limited to document management systems, milestone reporting tools, and other electronic technologies to be used in support of Data management & research?Promotes peer relationships -can quickly find common ground and solve problems for the good of all; easily gains trust and support of peers; encourages collaboration.?Demonstrated good interpersonal, communication, negotiation, influencing, and problem-solving capabilities.?Demonstrated ability to identify issues, obstacles, and opportunities.Qualifications (i.e., preferred education, experience, attributes)Education?B.S./B.Sc is in Pharmacy, Life Sciences, Business or Information Technology (desirable); equivalent relevant professional experience will be considered.Experience:?Experience in global/multi-national environment?Experience in ability to function autonomously at senior levels and in a matrix team environment.?Experience in data analytics, generation, and interpretation.?Experience in a project / change management?Experience in multiple and diverse business support work assignments under pressure?Experience working in a challenging customer service environment 职能类别： 医药技术研发管理人员

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