Care Coordinator 服务协调员(003957)(职位编号：UFH003957) 广州

月薪：

该公司所有职位
  • 5-7年经验
  • 本科
  • 招1人
  • 03-08 发布

职位描述

岗位职责:1. Keep tracking all test result and cooperate with physician and sending (through e-mail/fax) or calling patient regarding test result. Maintain and organize the test result and referral filing system.跟踪化验结果和转诊要求，通过邮件或传真发送化验结果报告；2. Assist department with medical liaison to delivery specialist or part time physician’s patient result协助跟进专家和坐诊医生病人的报告结果；3. Triage telephone calls and provide telephone advice协助电话分诊，提供医疗指导；4. Attend different level of meetings as required. Make record for clinical meeting出席医疗会议并作会议记录；5. Provide translation services for Chinese client and escorting patient to outside procedures as needed. 为病人提供翻译，陪同病人外出会诊；6. Remind patient about follow up visits for vaccines, lab tests and doctor’s visits提醒患者定期复查，接种疫苗，通知诊疗结果；7. Provide assistance to doctors, nurses, cashiers, pharmacists and other staff in the department when needed to communicate effectively with patients协助患者和医生、护士、前台、药房和其他工作人员进行沟通；8. Help patients to resolve registration, billing, insurance and accounting when there is a need有需要时帮助患者登记、结帐、保险报销；9. Perform primary patient service officer role to ensure patient satisfaction rate increase in the clinic. Collect patient feedback and some data for clinic, analyze patient’s needs. Report to clinic manager and department chair regularly.提高患者满意度，收集患者反馈，分析患者需求，向上级定期报告；10. Flexibility to be on call and work on weekends能接受偶尔周末工作；任职资格:任职资格:Qualifications:1. Education Requirement- Nursing associate bachelor degree or above; Bachelor degree in Medical Science preferred护理或医学相关专业本科以上学历2. Five years above work experience, two years above Patient Services experience5年以上工作经验，2年以上患者服务经验3. Hospital or service organization background preferable有医院或服务行业经验优先考虑工作技能:Skills:1.English and Chinese, particular importance of excellence in English中英流利，英语优秀2.Excellent customer services skills with westerners and Chinese speaking patients和病人（尤其是外国病人）沟通的能力3.Ability to understand, read and write medical terminology熟练使用医学术语4.Ability to communicate effectively in writing and verbally with physicians, nurses and support staff, and the most importantly, with patients.和医生及其他医务人员沟通的能力5.Professional telephone etiquette具备专业电话礼仪6.Excellent computer skills (Word/Excel/PowerPoint)精通Microsoft Word 和 Excel软件Compensation:1. Basic salary基础工资2. Annual bonus年终奖金3. Annual salary growth based on yearly performance evaluation基于工作成绩的年度工资增长福利Benefits:1. Government pension insurance政府退休金2. Government medical insurance政府医疗保险 3. Housing fund住房基金4. Unemployment insurance失业保险5. Employment injury insurance工伤补助6. Additional commercial insurance补充性商业医疗保险7. Employee health benefits员工健康福利8. Total 20 days paid time off from the first year of entry第一年起可享受每年20天年假 职能类别： 其他 临床协调员

联系方式

广东省广州市越秀区广州大道中301号

公司信息

United Family Hospitals & Clinics is a pioneering, international standard healthcare organization in China, our sole mission is to provide comprehensive, integrated healthcare services in a uniquely warm and caring patient and family service-oriented environment.和睦家医疗（United Family Healthcare），是美中互利公司旗下的医疗服务分支，是在华具备高水平的开拓性医疗机构。和睦家在亚洲的宗旨，是提供综合性的医疗服务，并创造一个独特的呵护患者的家庭式、温馨的服务环境。和睦家医疗成立的17年以来，已经在北京、上海、天津、广州、无锡、蒙古乌兰巴托和青岛设立了医院及诊所，在当地都能够提供高质量的国际标准医疗服务。北京、上海和广州的和睦家医院及诊所已经通过了国际联合医疗委员会(JCI) 的认证。这便是和睦家一贯宗旨的最好例证：坚守国际高水准医疗品质，确保患者的安全健康，提供卓越的医疗服务。

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