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1年经验 -
本科 -
招1人 -
11-09 发布
- 五险一金
- 补充医疗保险
- 补充公积金
- 交通补贴
- 绩效奖金
职位描述
职位描述： Primary Purpose and Overall Objective of the Job:Deliver the technical service directly to end user for main products, manage and support distributors to deliver technical service for other systems, be responsible for product complaint handling implementation, work as a technical consultant in communication with customers.Promote and grow the reagents consumption of bioMerieux products, manual(PPM, API, Etest…) and automated (Vitek, BTA, MS, DVL, Vidas/miniVidas, Hain…) products.Assist Sales technically in pre-sales part.Main Accountabilities:1.Provide excellent technical support to the end users to make sure the proper and smooth usages of biomerieux products as well as do pre-sales to support KAM effort;2.Work collaboratively with the team to achieve the revenue, win customer satisfaction;3.Lead by KA manager/RBMs/Area Sales Manager to implement and achieve the goals the KAM projects;4.Drive reagents consumption of bioMerieux products under the scope of KAM, both manual and automated systems through 1st level and 2nd level technical supports including customers trainings, trouble shooting, workshops, total solutions and clinical promotions;5.Work as level one support for the direct service instrument, for example, VITEK MS, PREVI-Isola, HAIN system, and application training, troubleshooting etc.; work as level two support for other systems, including but not limited to answer telephone inquiries per established guidelines and document in local database, consult with national AS etc.;6.To deliver training course to internal and external customers;7.Be involved in customer complaint handling process, including but not limited to direct and drive investigative process, review test results, request further investigations; implement corporate FA action, like acknowledge the FA event, deliver the information and get back the feedback as request etc.;8.Document all customer interactions in CRM/Impact system;9.Perform laboratory testing (e.g. surveys, complaint investigations, training material protocol preparations);10.Answer telephone inquiries per established guidelines and document in local database.Typical Studies-Experience, Skills and Qualifications:1. Bachelor degree or above major in Medical Technology or related science2. At least 0.5 year of Clinical laboratory experience3. Good practice experience in biological/medical laboratory and good knowledge in laboratory4. Good command of English in both written and oral5. Good command of computer skill6. Good interpersonal and communication skill 职能类别： 医疗器械维修人员
联系方式
人民南路一段86号城市之心20层M
公司信息
生物梅里埃公司创建于1963年，公司依赖自身的科技研究和工业生产资源，始终致力于开发作为医疗和工业用途的体外诊断产品。 集团专门设计、开发、生产和推广应用在临床和工业的系统。生物梅里埃的诊断系统是由试剂、 仪器和软件组成，主要是为传染病、工业微生物控制、心血管病和肿瘤病等四个主要策略性领域来设计。 在2013年，公司销售额为15.88亿欧元，集团共有3个全球总部, 41个分公司, 150个国家分支, 19个生产基地, 雇员超过8,000。 生物梅里埃公司产品有两个应用领域 : 临床和工业，临床市场占总销售额的79%，而工业市场占21%。工业的应用主要在食品、药品和化妆品的微生物分析，增长非常迅速，生物梅里埃是全球体外诊断领域的第七大生产商。 我们为员工提供具有竞争力的福利待遇和培训机会。应聘者请将中英文简历和近照发至我司邮箱，注明应聘职位。 电子邮件：recruit china@biomerieux.com
