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无工作经验 -
招1人 -
11-09 发布
职位描述
职位描述： In this role, you have the opportunity toDeliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO. This position is very important to ensure long term customer satisfaction and loyalty, and is playing a very important role in the growth of customer service business and sales business.You are responsible for?Plan and deliver assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO, focus on the efficiency and service quality.?Develop and maintain good relationships with customers, ensure customer satisfaction and loyalty; Own customer service quality KPIs for assigned account. Ensure service process implemented effectively.?Develop business in assigned account, Ensure individual service business TGT achievement rate;?Attend training and develop relevant knowledge and skills, Focus on service competence level and actual service capabilities.?Provide service support to team members as required, Focus on good team work.?Prepare and provide kinds of Service Report on an accurate and timely basis?Other tasks assigned by team & companyYou are a part of?External Customer: Deliver daily service to customer and ensure customer satisfaction. Show PHILIPS’ enterprise culture and ensure PHILIPS’ enterprise image.?Support Function: Ensure the service process correct implementation and timely feedback for better service process improvement.?Ensure individual service business TGT achievement;?Ensure individual service delivery quality.?Sales Distributor: Cooperate with sales distributor in varied sales or marketing activities. One face to customer.?ASP: Cooperate with ASP as one team to provide qualified service to customer.To succeed in this role, you should have the following skills and experience?Education: College, University Bachelor or above， Advanced Electronics Certificate or equivalent in electrical engineering? Experience:Advanced >3 years work experience on customer service in Healthcare industry?Travel Frequency: 25% - 50%?Competency and Skills:Strong technical knowledge on Healthcare productsStrong communication skill and Open mind to share with othersClear and logic thinkingAbility to handle multi tasksGood execution skillExcellent English skill in reading, writing and speakingWilling to take responsibilitySelf-motivation and self-managementIn return, we offer youA path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.Why should you join Philips?Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions. 职能类别： 医疗器械维修人员 售前/售后技术支持工程师
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公司信息
关于我们 荷兰皇家飞利浦(NYSE: PHG, AEX: PHIA)是一家世界领先的健康生活科技公司，致力于通过提供从健康的生活方式，到健康疾病的预防、诊断、治疗和家庭保健一系列的整体解决方案，提升人们的健康和生活品质。飞利浦拥有领先的科学技术以及对临床医学和消费品的独到见解，并将两者结合为人们打造整体健康生活解决方案。公司在影像诊断、图像引导治疗、患者监护、健康信息、健康生活消费品和家庭保健等等方面均居于领先地位。总部设在荷兰，皇家飞利浦拥有约69，000名雇员，在全球超过100个国家和地区设有办事处提供产品销售和服务，2015年健康科技领域的销售额超过168亿欧元。欲了解更多飞利浦新闻请访问http://www.philips.com.cn/a-w/about/news/all-news.html。 加入我们，改变世界 我们提供的不仅是一份工作，而是一个改善人们生活的机会。 在飞利浦，您每天都会和我们一起，共同创新健康科技和解决方案，积极影响数十亿人的生活。您自己的生活也将从此改变。加入我们，您会发现自己的工作与个人生活息息相关，会获得出乎意料的成就感。 我们为您的职业发展提供无限可能 成为飞利浦的员工，您的人生便将开启无限可能。您的职业生涯可能会有意想不到的改变，您可能会面临意想不到的机会。或者，您可能发现您的工作所带来的意义要远远超出自己的想象。 除了在工作中学习知识外，我们还为您提供针对性的指导和正式培训。欢迎加入飞利浦，探寻您的职业会给生活带来多美好的改变。 您发挥***状态，我们才能成就精彩 飞利浦为您提供一系列福利待遇和健康保障计划，为您的身心健康保驾护航。在这里，您既能发挥***的工作状态，又能更好地规划自己的人生。 我们制定了灵活的工作制度，让您在保持高效的情况下，轻松平衡家庭与工作。我们致力于打造包容的工作环境，能够兼顾团队氛围和个人发展。我们相信，在这样一个良好的工作环境下，您可以充分发挥专长，获得职业和个人的双重成长。
