职位描述

职位描述： In this position, you will have opportunity toDeliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO. This position is very important to ensure long term customer satisfaction and loyalty, and is playing a very important role in the growth of customer service business and sales business.You are responsible foroPlan and deliver assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO, focus on the efficiency and service quality.oDevelop and maintain good relationships with customers, ensure customer satisfaction and loyalty; Own customer service quality KPIs for assigned account. Ensure service process implemented effectively.oDevelop business in assigned account, Ensure individual service business TGT achievement rate;oAttend training and develop relevant knowledge and skills, Focus on service competence level and actual service capabilities.oProvide service support to team members as required, Focus on good team work.oPrepare and provide kinds of Service Report on an accurate and timely basisoOther tasks assigned by team & companyTo succeed in this role, you should have the following skills and experienceoCollege, University Bachelor or aboveoAdvanced Electronics Certificate or equivalent in electrical engineering, especially for Bio-Medical Engineering profession.b) Experience工作经验:>3 years work experience on customer service in Healthcare industryoCompetency and SkillsoStrong technical knowledge on Healthcare productsoStrong communication skill and Open mind to share with othersoAttitude Initiative, Positive, and Optimism,oClear and logic thinkingoAbility to handle multi tasks, against higher work pressure.oGood execution skilloExcellent English skill in reading, writing and speakingoWilling to take responsibilityoSelf motivation and self managementIn return, we offer youA path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.Why should you join Philips?Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions. 职能类别： 医疗器械维修人员

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