职位描述

职位描述： ?In this role, you have the opportunity toDeliver qualified installation service to customers including installation, preventative maintenance, This position is very important to ensure long term customer satisfaction and loyalty, and is playing a very important role in the growth of customer service business and sales business.You are responsible foroOwn customer satisfaction & service quality KPIs for assigned accountoProvide service support to team members as requiredoDevelop and maintain good relationships with customersoPlan and deliver assigned service to customers with high quality, including Installation Preventive MaintenanceoPrepare and provide kinds of Service Report on an accurate and timely basisoAttend training and develop relevant knowledge and skills.oOther tasks assigned by team & companyYou are a part ofExternal Customer: Deliver daily service to customer and ensure customer satisfaction.Support Function: Ensure the service process correct implementationSales Distributor: Cooperate with sales distributor in varied sales or marketing activities.ASP: Cooperate with ASP as one team to provide qualified service to customer.To succeed in this role, you should have the following skills and experiencea) EducationoCollege, University Bachelor or aboveoAdvanced Electronics Certificate or equivalent in electrical engineeringb) Experience>1 years work experience on customer service in Healthcare industryc) Travel Frequency> 50%d) Competency and SkillsoStrong technical knowledge on Healthcare productsoStrong communication skill and Open mind to share with othersoClear and logic thinkingoAbility to handle multi tasksoGood execution skilloExcellent English skill in reading, writing and speakingoWilling to take responsibilityoSelf motivation and self managementIn return, we offer youA path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.Why should you join Philips?Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions. 职能类别： 医疗器械维修人员

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