职位描述
Role Summary/Purpose Responsible for providing formal technical, application and clinical support to customers.Responsibilities may include providing the required product demonstrations , clinical trial support, post-sale installation, as well as application training and/or customer service activities to support sales objectives. Essential Responsibilities • Provide technical, application and clinical leadership during whole sales process by demonstrating full range of product features (CT and MR)• Develop, coordinate and deliver product application training to customers on contrast, software and/or equipment usage, optimizing and demonstrating Imaging protocols, use of Injectors, maintaining customer relationships• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer• Support trade shows and professional conferences by performing product demonstration, Image Quality with Contrast Imaging protocols and promotion as well as customer training• Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs Qualifications/Requirements • PhD/MD degree in related business or technical/clinical field• Required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical set-up• Clinical scanning proficiencies on current products/platforms • Minimum of 2 years clinical / technical experience• Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows • Ability to communicate effectively using English• Strong presentation skills (public speaking and lecture experience desired)• Demonstrated ability to understand and present complex material in understandable terms• Demonstrated interpersonal & communication skills Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve• Team oriented with a customer satisfaction mindset • Radiological experience in large hospital/university setting preferred
