职位描述
岗位职责• Assist patients with the registration process and book future appointments for patients 协助患者登记信息、为患者做预约服务• Settle patient accounts by processing invoices and collecting payments from patients为患者结账、开发票• Coordinate with medical team or service related department to provide patient UFH standard service. 与医疗团队或相关服务部门协调以向患者提供和睦家高水准服务• Provide a high level of customer service to patients by responding to patient inquiries via phone, email, or in person. 对患者的来电来邮或亲自登门咨询提供高品质的客户服务任职条件1. Associate college degree preferred;大专大专以上学历者优先;2. Working experience in cashiering/reception/customer service preferred;有出纳/接待/客户服务工作经验经验者优先;3. Language skills in Chinese and English,Cantonese,verbal and non-verbal4. Communicating skill in interacting with patients5. Coordinating skill in dealing with problems6. Basic knowledge of Reception and Cashiering;7. Good knowledge of Microsoft Word and Excel;8. Basic understanding of customer service;9. Basic understanding of healthcare industry职位概述1. Ensure that the scheduling and registration process for the patient is completed accurately and efficiently保证准确无误并高效地完成患者的预约和登记2. Respond to patient inquiries and educate them on UFH-level policies and procedures.有效回应患者的疑问并根据和睦家的政策和流程帮教患者3. Assist with generating patient invoices and processing patient payments to ensure thatpatient’s accounts are settled. 协助打印发票、为患者结账4. Coordinate with insurance companies to ensure that patient has active medicalcoverage for the services that they receive at UFH. 与保险公司沟通协调以确保患者在和睦家所接受的医疗服务在被保险的范围内5. Assist Supervisor/Manager with any new initiatives or special projects. 协助主管/经理完成新的任务或额外项目6. Can accept shift work. 能接受轮班工作，不保证周末休息部门概述United Family Hospitals & Clinics is a pioneering, international standard healthcare organization in China, our sole mission is to provide comprehensive, integrated healthcare services in a uniquely warm and caring patient and family service-oriented environment.和睦家医疗集团是中国境内第一家按国际标准设立、诊疗技术领先的综合性医疗机构，我们的宗旨是：在家庭般温馨舒适的就诊环境里，为患者提供独特的、全方位的医疗服务。广州和睦家门诊部已获得国际医院联合认证委员会（JCIA）的国际认证，这代表为患者提供最高等级卫生保健服务的不懈努力所获得的成就。 JCI 的认证表示和睦家门诊部已经屹立于世界顶级医院之林，从而确保患者获得最佳的关怀和安全。广州和睦家门诊部于2008年10月成立，位于越秀区广州大道中301号人保大厦附楼首层。在建的广州和睦家医院预计将于2016年开业，位于海珠区珠江琶醍附近。门诊部交通指南：公交在南方日报社站下车，地铁五号线五羊邨C出口前行约200米。公司网址：http://guangzhou.ufh.com.cn为什么选择和睦家这里的文化鼓励和吸引有理想有才能的员工全英文的工作坏境充满挑战，各国文化在这里相互融合完善健全的薪资福利体系为每一个员工提供经济保障和动力我们鼓励员工更好的实现自我价值，理解“我可以使医院变得不同”致力于为员工提供各种培训和发展机会薪资福利我们为员工提供良好的待遇，包括：薪金待遇1.基础工资2.年终奖金3.基于工作成绩的年度工资增长福利1. 政府退休金2. 政府医疗保险3. 住房基金4. 失业保险5. 工伤补助6. 补充性商业医疗保险7. 员工健康福利8. 第一年起可享受每年20天年假United Family Hospitals & Clinics is a pioneering, international standard healthcare organization in China, our sole mission is to provide comprehensive, integrated healthcare services in a uniquely warm and caring patient and family service-oriented environment.和睦家医疗集团是中国境内第一家按国际标准设立、诊疗技术领先的综合性医疗机构，我们的宗旨是：在家庭般温馨舒适的就诊环境里，为患者提供独特的、全方位的医疗服务。广州和睦家门诊部于2008年10月成立，位于越秀区广州大道中301号人保大厦附楼首层，公交在南方日报社站下车，地铁五号线五羊邨C出口前行约200米。公司网址：http://guangzhou.ufh.com.cn
