职位描述
职位概述A Customer Care Specialist (CCS) represents the Commonwealth of UFH in responding to a variety of complex inquiries. A CCS must at all times maintain a positive image of UFH while disseminating thorough and accurate information in a professional manner. 岗位职责1. Identify customer needs and interpret UFH information to the customer’s level of comprehension2. Present a professional and courteous image to represent customer-focused UFH standards3. Use proactive listening skills and probing techniques to better understand the customers’ perspectives, behaviors, and motivations4. Balance quality and quantity; provide information accurately and professionally in a timely fashion in order to assist the maximum number of customers5. A CCS must collect accurate customer information and can input into system accurately6. Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard7. Remain calm and professional during stressful circumstances8. Conduct self in a manner that maintains harmonious working relationships9. Act with integrity and professionalism at all times任职条件1. Willing to take responsibility, integrity2. Minimum one year customer service in a call center environment, or two years of general customer service3. Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms without relying on scripted responses.4. Experience solving complex and escalated customer situations5. Hospital working experience will be preferred6. Want to have long-term development in call center industry7. No limitation to age and sex8. Ability to handle multiple tasks and able to work under pressure and in a fast pace working environment9. Excellent oral and written English and Chinese.10. Good computer skill.11. Professional telephone etiquette.12. Good customer service skill.13. Caring in mature manner nature, organized and service oriented.14. Has positive good working attitude and be willing to take challenged work15. Good command of both English and Chinese.16. Computer skills—basic computer skills including e-mail, MS program, word and excel.17. College degree, higher education preferred.
