职位描述
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职位职能:
??售前/售后技术支持工程师??生物工程/生物制药
职位描述:
JOB TITLE: Application Specialist-Industry
Location: Shanghai
1. PRIMARY PURPOSE AND OVERALL OBJECTIVE OF THE JOB
Application Specialist is responsible for offering technical support, application training for biomerieux product to external and internal customers, support the product complaint handling implementation, work as a technical consultant in communication between customers and corporate.
？（1） Work collaborate with the team to achieve the revenue, win customer satisfaction.
？（2） Work as level two support, for example, Answer telephone inquiries per established guidelines and document in local
database; Consult with global customer service;Coach/consult with other specialists and engineers; Develop
troubleshooting skills for phone and on-site applications.
？（3） Work as a trainer to deliver training course to internal and external customers.
？（4） Be involved in customer complaint handling procedure, for example, Direct and drive investigative process; Review test
results; Request further investigations.
2. KNOWLEDGE AND EXPERIENCE REQUIRED FOR THE JOB
Experience & Personality:
？（1）Minimum of three years of Clinical laboratory experience.
？（2）Goode practice experience in biological/medical laboratory.
？（3）Excellent working knowledge of computers.
？（4）Good interpersonal and communication skills.
Education & Knowledge:
？（1）Bachelor’s Degree or above in Medical Technology or related science.
？（2）Good knowledge in laboratory.
？（3）Good English skills in both spoken and written English.
职位： 应用专员-工业部
工作地点： 上海
主要职责和工作目标
负责提供技术支持，为内外部客户提供梅里埃产品培训，处理产品投诉及客户和公司之间的沟通工作。
？（1）与团队协作，共同致力于销售收入和客户满意度的提升。
？（2）负责提供后台支持，如接听电话咨询电话，应用有关本地数据库中指导方针和文件；咨询全球客户服务；培训/咨
询其他专家和工程师；在线及现场故障排除工作。
？（3）为内外部客户开展课程培训。
？（4）参与客户投诉处理程序，如直接或推动调查进程；调查测试结果；提出进一步调查请求。
具体知识和经验要求
工作经验和个人能力：
？（1）拥有三年以上的临床实验室经验。
？（2）良好的生物/医学实验室实践经验。
？（3）良好的计算机知识。
？（4）良好的人际关系和沟通技巧。
教育和知识要求：
？（1）拥有医学检验或相关专业本科以上学历。
？（2）良好的实验室知识。
？（3）良好地英语读写能力。
