职位描述
职位职能:
??售前/售后技术支持工程师??
职位描述:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The incumbent will also be responsible for, but not limiting to the following duties:
Exercises judgment within defined procedures and practices to determine appropriate action
May develop and track project plans
Performs and summarizes experiments independently
Recommends changes
To work with other CTS as a proficient CTS team
Take initiative on research and extend technical field
Collect and analyze service data and technical information
Train and develop the technical team and dealers
Provide technical support and on site supports to own engineers and dealers
Understand technically competitor\39;s activities in the market
Adheres to policies and procedures
This deｓcription is a summary of principle responsibilities and is not intended to include all duties, which may be assigned.
WORKING RELATIONSHIPS AND CONTACTS:
External contacts for this position include dealers, suppliers and vendors. Customers may include hospitals, laboratories, institutes, factories and universities.
Internal contacts include US Technical Supports, Sales, Marketing, CAS and Finance, all CTS department staff members as well as other service support administrator staff in other offices of the company to gain information or to
SUPERVISION RECEIVED AND GIVEN:
The incumbent of this position is responsible for his/her own work. Only new work is reviewed before issue, all other work is handled independently, reporting status to managers/supervisor. Some work requires analysis and use of initiative and independent judgment, but most assignments are specific and well defined.
ESSENTIAL EDUCATION
AND COMPETENCY
:
Four years working experience and related education background is preferred. Being experienced in the medical device industry is preferred.
This position also requires:
Develops professional contacts in the industry
Develops professional expertise by maintaining contacts in the industry
Continues to develop depth of knowledge by studying innovations and changes in the field
Systematically gathers relevant information, considers a broad range of issues or factors. Grasps complexities and recognizes relationships among problems or issues
Uses a department or functional area perspective when making decisions or implementing new initiatives or changes
Continuously learns from experiences, particularly non-routine challenges
Seeks feedback from others to improve skills
Concentrates on key objectives despite distractions
Overcomes potential stumbling blocks to achieve objectives
Identifies and focuses on critical deliverables and high priority assignments
Serves as a resource for work unit
Understands complex technical and non-technical documentation
Effectively communicates with external contacts to ensure positive outcomes
Attends external seminars and visits customers and other companies to continue learning
Works with team members to develop team goals and plans, resolve problems and achieve goals
Understands the impact of expenditures on business results and customer satisfaction
Uses understanding of the customer\39;s needs and expectations to identify and suggest ideas or enhancements
Searches for ways to increase customer satisfaction
