职位描述
职位描述：
General Summary
The IT Software engineering Manager BI/DW & Analytics is responsible for managing all assigned project activities on behalf of the IT Application Services (AS) with primary focus on China. IT Manager should have broad knowledge of the data & Analytics space with focused hands on knowledge of data integration, Analytics, data warehouse and Big data ecosystem including cloud based products. In this role, the person will be responsible to provide design, development & project oversight for ensuring that services are delivered per the SOW terms and conditions. The individual will be working closely with the stakeholders in J&J Application Development & Support functions, Resource management, Sourcing, Business unit IT and Vendor teams to ensure that the application services organization delivers the services per the agreed & aligned to expectations.
Additionally, the individual needs to
?Negotiate, track & measure all appropriate service levels for all services provided and ensure compliance to critical processes.
?Define and document operational requirements, goals and objectives to ensure business metrics are met.
?Develop processes and tools to meet/exceed performance metrics.
?Evaluate on-going costs for operational resources & processes and determine new efficiency opportunities
?Ensure the services are consistently improving overall quality, speed of delivery of services and business value to the J&J Operating Companies.
?Have an unrelenting focus on reducing Total Cost of Ownership (TCO) across J&J through the instantiation of Lean methodology and a culture of continuous improvement through quantifiable programs & processes.
?A strong communication skill in both local language and English is a must.
Principal Duties and Responsibilities (essential functions)
?Deliver End-to-End application development, testing, maintenance, Break/Fix and Support, for all China (Primary) and AsPac regional demand in line with the requirements as identified by the OpCos and regional leadership.
?Key responsibilities will be focused on managing development & support for Data & Analytics within AsPac region with a focus on Agile methodologies and Service management.
?Design, deploy, measure and continuously improve, a robust suite of processes
?Drive down unit cost both in development and support portfolio by leveraging Activity Based Costing (ABC) combined with Lean methodology and continuous process improvement framework.
?Responsible for knowledge retention and standardization of development and support processes and practices across all AsPac delivery service lines.
?Work with resource management team to ensure adequate capacity & capability to be able to fulfill the demand.
?Work with Delivery, Operations and vendor organization to ensure the capacity is fully allocated and utilized efficiently.
?Work with Delivery, Operations and vendor organization teams to drive continuous improvements to the cost of delivery and performance metrics.
?Conduct regular business reviews (at least on a quarterly basis) with the stakeholders to review performance; identify / monitor to closure of all key open action items resulting from the reviews
?Provide regular and detailed appropriate reports back to stakeholders and at all levels of management and staff about the current status of services, vendor performance, and industry trends.
?Act as first level escalation point for the delivery issues and be available as engagement point of contact for IT partners within China and AsPac region
Other Skills and Competencies
?Significant hands on experience in managing large IT Implementations and related operations in the data & analytics space leveraging one or more of enterprise data lake, enterprise data warehouses, data transformation, data integration and reporting.
?Ability to understand customer needs in major and minor markets effectively, engage and negotiate delivery of development and support services by working closely with customers
?Ability to drive resolution for critical issues by bringing in teams together – both J&J internal and external vendors and product specialists
?Experience in wide range of technologies specifically in managing SAP, Web, BI, Analytics, Social Media and Mobility related technologies.
?Knowledge of planning and forecasting techniques for specific competency area
?Global and diverse mindset – ability to work across multiple countries and cultures.
?Strength in interdependent partnering and collaboration skills to build strong relationships with internal and external customers, suppliers and business partners
?Subject-matter expertise in Alternative Resourcing (onshore / offshore); vendor selection; site selection processes
?A change agent with a high tolerance for ambiguity
?Maintains integrity and trust within and across all organizations and relationships
?The position will be based out of Beijing, China, with limited travel requirements (less than 20%)
Qualifications
Desired Education:Engineering Degree/MBA
Essential Experience:10-12 years of relevant Experience
Desired Certification:PMP, Agile and ITIL Service Management
