职位描述
岗位职责：
负责接听客户来电，以专业方式处理取件、投诉、询价、业务咨询及其他咨询问题，识别并记录客户的问题，针对服务问题向管理层提出解决方法。
-了解UPS服务、产品、系统和操作流程，提供岗前培训
-接听客户来电，以专业方式处理取件、投诉、询价、业务咨询及其他咨询问题
-为客户提供最新的取件安排状态，安排UPS物料请求
-识别并记录客户的问题
-针对服务问题向管理层提出解决方法
-完成分配的其他任务
-无任何销售性质
岗位要求：
-大专及以上学历
-打字速度较快
-普通话良好
-良好的英语书写能力（有英语等级证书者优先考虑）
-性格开朗、有耐心
-熟悉电话礼仪
-较强的解决问题及压力承受能力
我们欢迎残疾人士应聘我公司所有岗位。残疾人士可适当放宽条件。
福利待遇:
-年底双薪
-绩效奖金
-五险一金
-补充商业保险
-10天带薪年假
-每周休息两天
-年度员工福利体检
-年度旅游
-生日蛋糕券
-新年红包
-岗位绩效奖金
-公司提供完善的职业晋升规划
-在校实习生成功应聘并服务满一定期限，符合条件者可申请高校学费返还
企业简介
Let Your Career Take Off With the World39;s Largest Package Delivery Company and the Global Leader in Supply Chain Services
UPS最初作为一家信使公司于1907年在美国成立，现已发展成为一家拥有全球最受尊敬品牌之一、年营业额达数百亿美元的公司。我们是世界上最大的快递承运商与包裹递送公司，也是提供专业运输、物流、资本与电子商务服务的全球领导者。每天，我们在世界上 200 多个国家和地域有效管理着物流、资金流与信息流。
Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation with one of the most recognized and admired brands in the world. As the largest express carrier and package delivery company in the world, we are also a leading provider of specialized transportation, logistics, capital, and e-commerce services. Every day we manage the flow of goods, funds and information in more than 200 countries and territories worldwide.
当今世界上，没有一家公司的包裹递送量比得上UPS。我们每天递送超过一千五百万份包裹和文件。此外，我们是世界九大航空公司之一，每年进行超过五十万件货物的远洋运输，并处理超过五百万次的美国海关登记手续。
No company in the world delivers more packages than UPS, moving more than 14 million packages and documents daily. In addition, UPS also operates one of the 9 largest airlines in the world, manages more than 500,000 ocean shipments annually and processes more than five million U.S. customs entry annually.
1988年，UPS开始在中国市场的业务。从那以后，我们在中国投入巨资来扩展递送网络，并提供更多的包裹递送和供应链服务，以帮助中国企业找到更佳的方式来参与全球商业往来。
UPS commenced business in China in 1988, through a service agreement with Sinotrans. Since then, it has invested heavily in expanding its distribution network in China and providing more package delivery and supply chain services to reach its commitment to find innovative ways that will enable businesses in China to capitalize on global commerce.
UPS的重要优势之一是我们的员工能够朝着一个共同的目标而努力。尽管我们重视和不断改进业务中所使用的工作方法、设备和程序，我们也一直认为忠诚、能干的员工是我们最宝贵的财产。我们相信每一位UPS员工以及他们所从事的工作都能为公司作出重要贡献。基于这个认识，我们努力创造并维护一个良好的环境，使员工获得工作满足感。
The strength of UPS is its people, working together with a common purpose. Although methods, equipment, and procedures are important, and we constantly strive to improve them, our most valuable assets are loyal and capable people. We believe that all our people, and the jobs they perform, can make important contributions to our company. We maintain an environment that enables them to obtain personal satisfaction from their work.
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