职位描述
Job Summary职位概述:
Responsible for technical training and support for customers and service teams.
为客户和技术服务团队提供专业产品技术培训和支持。
Main Tasks & Responsibilities主要工作职责:
1. Supported by Training and Support Consultants, deliver technical training courses for internal employees, customers and distributors in the fields or other campuses.
为内部员工，客户及经销商进行产品的技术培训。
2. To adhere to the policy and processes for training delivery in order to enable a standardized course delivery.
要坚持培训政策和交付流程，以保证标准化的授课。
3. Arrange training systems, materials and classrooms to ensure that the courses can be delivered in the most optimum conditions (classrooms, systems and lab environment).
安排培训系统，材料和教室，确保提供课程能够在最优化条件（教室，系统和实验室环境）下进行。
4. Order/return parts/reagent for training requirements, to ensure the training courses can be delivered as scheduled.
根据培训要修订购/返回零件/试剂，确保培训课程能如期交付。
5. Be responsible for training systems maintenances to keep good running status for training purpose.
维护培训和演示仪器。
6. Coach students in all learning environments in order to present the learning content in the most active and efficient way for the student to study.
在所有学习环境下辅导学生，使学生以最活跃，最有效的方式学习培训内容。
7. Evaluate the courses and assess the students in order to get feedback with which to improve course quality to the targets as set by the team manager.
评估课程和评价学生，根据获得的反馈提高由团队经理设定的课程质量目标。
8. The window person to Global System Support. Report and transfer technical problem to GCS using Clarify complaint management. Keep in touch with Global Customer Service to be informed about new developments, to be able to maintain existing courses and to ensure that course content is up to date.
与全球系统支持保持密切联系，通过Clarify投诉管理系统向GCS汇报并传送技术问题。并保持跟GCS的沟通，以保证已有课程的持续更新。
9. Understand and fulfill the responsibility of line manager's SHE tasks and duties (as defined in SHE handbook)
了解并执行直线经理的SHE职责（详见SHE手册相关定义）
10. Conduct business in full compliance to Behavior in Business and Behavior in Competition.
遵循商业行为准则，合法合理开展业务活动。
Basic Requirements of the Job基本任职资格:
Education& Qualifications教育背景与专业资格:
1. At least Bachelor degree in relevant majorities
相关专业本科以上学历
2. Good command of English in both spoken and written
英语说写能力俱佳
3. Good command of MS office software application
熟练应用微软办公软件
4. Product & Application Expertise
产品和应用的专业知识
工作经验 Experience :
At least 2 years of working experience in relevant areas
相关领域2年以上工作经验
Leadership Competencies领导能力：
Leadership competencies at proficient level, in line with corporate framework.
参照罗氏集团领导能力标准和要求，领导力达到熟练水平。
Professional Competencies/skills专业能力/技能:
1. Customer Orientation & Relationship Management
以客户为中心及客户关系管理
2. Internal Cooperation & Coordination
内部合作协调
3. Product & Applications Expertise
产品和运用的专业知识
招聘城市：上海
