职位描述
岗位职责:
? 充分理解和睦家医疗产品和服务；
? Fully understand the UFH medical products and services;
? 准确获取客户相关信息，录入到相关系统中；
? Accurately obtain customer information and input into relevant systems;
? 客户信息保密的职责；
? Keep customer information confidential;
? 保持正确的座席状态，及时接听客户的电话；
? Maintain the correct status, answering customers telephone in time;
? 及时准确地为客户作好初步分诊和预约，解答客户问询；
? Make initial triage and appointment for customer timely and accurately, answer customers’ inquiries;
? 及时准确地转达客户的需求，协调相关部门解决客户的问题；
? Convey customers inquiries timely and accurately, coordinate relevant departments to solve customers’problems;
? 及时反馈客户投诉至相关人员.
? Comply with department rosters, schedules and regulations.
任职资格:
? 大专及以上学历;
? College degree or above;
? 有强烈的责任感，积极正向，有意愿在呼叫中心行业长期发展；
? Strong sense of responsibility , positive and willing to develop in call center industry for a long time;
? 一年以上呼叫中心工作经验，或两年以上客户服务相关工作经验；
? One year above call center working experience , or two years above customer service related working experience ;
? 有医疗、护理或在医院工作的相关经验者优先考虑；
? Priority will be given to medical, nursing or relevant experience in the hospital ;
? 英语听说读写能力优异者优先考虑；
? Good English skills are preferred ;
? 有受理客户投诉相关经验者优先考虑；
? Priority will be considered if receive customer complaints.
? 流利的普通话，以解决客户需求为目标，有效沟通的能力；
? Keen listening ability, fast and in-depth capture of customer (potential) needs ability;
? 具备良好的服务意识、专业的电话礼仪和良好的客户服务技能；
? English listening, speaking, reading and writing ability;
? 熟练的电脑操作和办公软件使用技能；
? Good computer operational and office software using skills;
? 良好的团队协作能力.
? Good teamwork skills.
