Complaint Investigator_Suzhou Site
职位描述
Main Responsibilities:
1. To apply high standards of occupational Health & Safety in the workplace to comply with company policy and procedures.
2. To perform all activities in compliance with relevant GMP, GDP, ISO 9001, ISO 13485, US FDA 21 CFR Part 820 and any other applicable quality standards or regulations concerning Medicinal Products and Medical Devices
3. To ensure that all Quality Systems external communications are of an acceptable standard to meet customer needs and facilitate improvement where necessary.
4. To provide Quality Systems support to operations, both Hull & PFG’s to ensure timely closure of quality activities and drive continual improvements.
5. To collate, interpret and report data from multiple sources to support business reporting activities.
6.To input and manage data within existing Quality System databases.
7. To present Quality system processes and data to external regulatory bodies and senior management as required.
8. To ensure efficient and effective Quality system processes are operating site wide through the development and implementation of procedures, training and guidance.
9. To support Corrective Action & Preventative Action (CAPA), by escalating adverse trends and ensuring all specified actions are closed in a timely manner within the Quality Systems team.
10. To assist as required in the creation and management of departmental measures which monitor section performance and drive continuous improvement.
11. Assist, where necessary, in any potential or actual Field Safety Corrective Actions.
12.To perform customer complaint investigations, evaluating and documenting the root cause of the failure in line with Global policies and procedures and pre-defined timescales.
You will need:
1. An HNC or equivalent qualification with at least 3 years’ experience in a Quality/Technical Engineering related role
2. Good working knowledge of company products, processes, procedures and personnel
3. Experience working within Quality Assurance, preferably within Medical Device / Pharmaceutical Industry preferred.
4. Awareness / understanding of the Medical Device Directive, GMP, GDP, ISO 9001, ISO 13485, 21 CFR Part 820 preferred.
5. Strong analytical and good communication skills are essential together with the ability to manage personal workload to ensure high standards are maintained.
6. Trained auditor desirable
7. Awareness / understanding of the impact of the department on the business.
8. Knowledge of the potential for product liability, alleged adverse incidents and potential Field Safety Corrective Actions.
9. Understanding of basic inspection techniques and problem solving skills
10. Proficient in Word and Excel, and good writing skill is needed. Experience in MS Access, MS Visio, Agile, and SAP desirable.
企业简介
施乐辉公司(smith&nephew)是由英国专业药剂师Thomas John Smith 于1856年在英格兰北部的赫尔(Hull)所创立,总部设于英国伦敦。1994年,施乐辉(smith&nephew)进驻中国,总部设在上海,并陆续在北京、广州、香港、成都等地设立办事处;1999年施乐辉在上海外高桥保税区,成立了在中国的第一家全资子公司——施乐辉医用产品国际贸易(上海)有限公司Smith & Nephew Medical (Shanghai) Limited,并逐步在全国各大城市设立分销机构。通过多年努力,施乐辉已将世界最先进的技术及产品引进中国,以坚定信念和优质产品,帮助中国数以万计人民重新获得健康新生活。
自创始以来,施乐辉 (smith&nephew)一向以敢于创新、保持优质传统为宗旨。至今,在全球医疗和健康护理领域位居领导地位。全球员工超过9,000名,业务分布于34个国家,集团生产超过1400类产品,销售广达100个国家,是业界卓有口碑的领导者。施乐辉 (smith&nephew)不断创新和研发临床所信赖的产品,其产品线中三大类产品:骨科、内镜、伤口护理系列,均是全球业界的佼佼者。
施乐辉 (smith&nephew)于2007年6月收购普鲁斯贸易(北京)有限公司专业从事高品质的髋、膝、脊柱等外科植入物及配套手术器械的生产和销售。
公司主页:http://www.smith-nephew.com
职位发布企业
施乐辉医用产品国际贸易(上海)有限公司
企业性质:外资企业
企业规模:1-49人
成立年份:1999
企业网址:http://www.smith-nephew.com
企业地址:黄浦区西藏中路168号12楼
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职位发布日期: 2019-05-31