职位描述
Manage business requirement from customer管理客户的业务需求• Collect the requirement from customer收集客户的需求• Filter the requirement to business needs. 根据业务需要评估客户需求• Category the needs to internal service process of each department将需求按照内部服务流程分配给各个部门• Category the needs to preventive maintenance terms.将合理的相关需求列入预防性维护项目Facilitate the service process促进服务流程• Take in charge of the business requirement of customer by 5088 hotline and other channel. 接管需求：通过5088及其他渠道接管客户的业务需求• Coordinate internal team and customer to come out an agreed service proposal商定方案：协同内部团队和客户达成一致的服务方案• Coordinate internal team and customer to work together and perform the onsite service协同现场：协同内部团队和客户完成现场工作• Collect the customer satisfaction rate and feedback to internal process. Formal close the service交付回馈：收集客户满意率和反馈用于内部服务流程控制，关闭服务请求Visible the service process to customer and ESHE team使客户和内部团队可视化服务流程 • Notify the decision /risk/plan and next step to bother customer and internal team in the above four steps of service process.根据以上的四步服务流程，将服务需求的决定、风险、计划告知客户及内部团队• Use right tools to let the customer and internal staffs check and review the progress运用正确的工具使客户及内部员工了解服务需求的进度Data Analysis and report数据分析及报告 • Monthly provide the data trend and report of customer service level and PM degree每月提供客户服务及预防性维护的相关数据分析和报告• Provide advice for Engineering further improve of service level and service process. According to the trend to Engineering LT each half year根据数据趋势每半年度向工程部管理层提供合理的建议从而提升工程部的服务标准和服务流程• Present the service result to customer or SLT为客户或者管理层展示服务成果Align with the AZCOC/SHE/GMP/Compliance related policy, standards and procedures确保符合公司行为准则/SHE/GMP/合规等相关政策、标准与流程 • Complete all required training on AZCOC/SHE/GMP/Compliance policies and standards within prescribed timeframes.在规定时间内完成公司行为准则、SHE、GMP、合规相关的政策及标准所要求的培训• Strictly conduct all business activities in compliance with the AZCOC/SHE/GMP/Compliance related policies and standards.在进行一切与业务活动时都严格遵守公司行为准则、SHE、GMP、合规相关的政策及标准。• Comply with the requirements in the letter of commitment on SHE遵守SHE承诺书上的要求Others其他 • Other tasks assigned by line manager直线经理安排的其他工作Education, Qualifications, Experience 教育、资质、经验• University graduate 大学学历• Minimum 3 years of working experience in related areas 三年以上相关工作经历• Familiar with Engineering’s service scope and understand production/supply and quality process. 熟悉工程部的业务范围，理解产品的供应及质量流程Capabilities 能力• Good interaction and communication skill with the sense of business urgency based on compliance / SHE/Quality. 基于合规/SHE/质量，有对业务的紧急程度的意识和良好的沟通及交流能力• Good English and presentation skill良好的英语水平及表达能力• Strong service mind and sense of responsibility 强烈的服务意识和责任感
